At luck65, your personal data is handled with care, transparency and purpose. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have as a user of the luck65 platform.
We collect registration details, KYC documents, transaction records, device and usage data, and communication history — only what is necessary to operate your account and meet our compliance obligations.
Your data is used for account management, identity verification, fraud prevention, customer support, responsible gambling monitoring and, where you have opted in, relevant communications about the Platform.
You have the right to access, correct, restrict or request deletion of your personal data, subject to our legal retention obligations. Submit a request to our support team at any time.
We do not sell personal data. We share data only with verified third-party processors — game studios, payment processors and KYC providers — under strict data-processing agreements that limit use to the original purpose.
We use essential cookies for Platform operation and, where you have consented, analytical cookies to understand usage patterns. You can manage cookie preferences from your browser settings at any time.
Data subject requests and privacy inquiries can be submitted to our support team by email. We aim to respond within 30 days. Email addresses on this page are plain text and are not clickable links.
Notice for Pakistani Users: By using the luck65 platform, you acknowledge that your personal data will be processed as described in this Privacy Policy. luck65 is an independent platform and is not affiliated with any Pakistani government authority, financial regulator or payment service provider. This document is not legal advice. If you have questions about data protection law applicable to you in Pakistan or any other jurisdiction, please consult a qualified legal professional.
luck65 ("Platform", "we", "us", "our") is committed to protecting and respecting the privacy of all users ("User", "you", "your") who access or register on the luck65 online gaming platform at https://luck65.cam.
This Privacy Policy ("Policy") describes how luck65 collects, uses, stores, shares and protects personal data in connection with the Platform's sports betting, live casino, slot games and related services. It also describes the rights available to you in relation to your personal data and how to exercise those rights.
This Policy applies to all personal data collected through: the Platform's website and any associated mobile-browser interface; account registration and KYC processes; customer support interactions; payment transactions; and any other means by which you provide information to luck65.
This Policy should be read together with our Terms & Conditions, which govern your use of the Platform. By creating an account and using the Platform, you confirm that you have read and understood this Privacy Policy.
In this Policy, the following terms carry the meanings set out below:
luck65 acts as the Data Controller in respect of all personal data collected through the Platform. The Platform is operated as an independent online gaming service. Details of the operating entity's registered jurisdiction are available in the Platform's official licensing disclosures.
luck65 does not claim affiliation with or endorsement by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, any provincial authority, or any payment service provider referenced on this Platform, including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank or Bank Alfalah. Those references are for contextual familiarity only.
For all data-related enquiries, please contact us using the details in Clause 15 of this Policy.
We collect the following categories of personal data, depending on how you interact with the Platform:
Full legal name, email address, date of birth, username, password (stored in hashed form), country of residence and preferred language. This information is collected when you create an account.
Government-issued photo identification (such as CNIC for Pakistani nationals), proof of residential address (utility bill or bank statement), and, where required by applicable anti-money-laundering obligations, source of funds documentation. KYC data is collected before withdrawals are processed and may be requested at any time.
Deposit and withdrawal amounts, payment method references (transaction IDs, not full card numbers), currency used and transaction timestamps. Where payment channels familiar to Pakistani users — such as bank transfers — are used, only the minimum data necessary to process and verify the transaction is recorded.
Betting history, game session data, wager amounts, winnings, bonus usage and responsible-gambling limit settings. This data supports account management, fraud prevention, responsible gambling monitoring and regulatory compliance.
IP address, device type, operating system, browser type and version, screen resolution, session timestamps and referring URL. This data is collected automatically when you access the Platform and is used for security, fraud prevention and platform optimisation.
Records of customer support interactions conducted via Live Chat or email, including chat transcripts and email correspondence. This data is retained for quality assurance, dispute resolution and regulatory compliance purposes.
Where you have opted in to receive marketing communications, we record your preferences and the communications sent to you. You may withdraw consent to marketing communications at any time by contacting our support team.
luck65 processes personal data only where a valid lawful basis exists. The lawful bases applicable to our processing activities are set out below:
| Processing Activity | Lawful Basis |
|---|---|
| Account creation and management | Performance of contract |
| KYC identity and age verification | Legal obligation; performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interests |
| Responsible gambling monitoring | Legal obligation; legitimate interests |
| Customer support communications | Performance of contract; legitimate interests |
| Marketing and promotional communications | Consent (opt-in required) |
| Platform analytics and improvement | Legitimate interests |
| Anti-money-laundering compliance | Legal obligation |
Personal data collected by luck65 is used for the following purposes:
luck65 does not use personal data for automated decision-making that has a significant legal or similarly significant effect on Users, except where such processing is strictly necessary for fraud prevention or legal compliance and appropriate safeguards are in place.
luck65 does not sell, rent or trade personal data to third parties for their own marketing purposes. Personal data may be shared with the following categories of third parties, under strict contractual obligations that limit use to the original processing purpose:
Third-party game studios and live dealer providers that operate games accessible through the Platform may process limited gameplay data as necessary to deliver their services. These providers operate under data-processing agreements with luck65.
Specialist KYC verification services process identity documents submitted by Users. These providers are bound by strict confidentiality and data security obligations and use data only for verification purposes.
Payment processors handle transaction data necessary to facilitate deposits and withdrawals. Payment providers referenced in this context are technology intermediaries; references to names familiar to Pakistani users (such as bank transfer channels) do not imply those entities' endorsement or operational involvement with gambling activities.
Where required by applicable law, regulatory obligation or a valid court order, luck65 may disclose personal data to competent authorities. luck65 will, where legally permitted, notify affected Users of such disclosures.
In the event of a merger, acquisition or sale of the Platform or its assets, User personal data may be transferred as part of that transaction. Users will be notified of any such change of controller where required by applicable law.
As an internationally operating platform, luck65 and its third-party processors may store and process personal data in countries other than your country of residence, including countries whose data protection laws may differ from those applicable in Pakistan or your home jurisdiction.
Where personal data is transferred internationally, luck65 implements appropriate safeguards to ensure that your data receives an adequate level of protection. These safeguards may include standard contractual clauses, binding corporate rules or other recognised transfer mechanisms applicable under the relevant data protection framework.
By using the Platform, you acknowledge that your data may be transferred to and processed in jurisdictions outside Pakistan. If you have questions about the specific safeguards applicable to your data, please contact our support team using the details in Clause 15.
luck65 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce agreements.
| Data Category | Indicative Retention Period | Primary Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation / AML compliance |
| KYC identity documents | 5 years from account closure | Legal obligation |
| Transaction records | 5–7 years | Legal obligation / dispute resolution |
| Gameplay and wagering data | Duration of account + 3 years | Legitimate interests / compliance |
| Customer support records | 3 years from last interaction | Legitimate interests |
| Marketing preference records | Until consent withdrawn + 1 year | Consent |
| Device & technical log data | Up to 12 months | Security / fraud prevention |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures. Retention periods may be extended where required by a specific legal obligation or pending regulatory investigation.
luck65 implements technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:
Despite these measures, no internet-based system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorised access to your account, contact support immediately.
luck65 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device when you visit the Platform. They help us deliver a functional, secure and consistent experience.
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Essential Cookies | Session management, authentication, security and Platform functionality. Cannot be disabled without breaking core features. | No — strictly necessary |
| Analytical Cookies | Aggregate usage statistics, page performance monitoring and feature usage analysis to improve the Platform. | Yes — opt-in required |
| Preference Cookies | Remembering user preferences such as language settings and display options across sessions. | Yes — where applicable |
| Marketing Cookies | Tracking engagement with promotional content for opted-in users. Not used for cross-site advertising. | Yes — explicit consent |
You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may prevent the Platform from functioning correctly. Browser-based cookie management instructions vary by browser — refer to your browser's help documentation for specific guidance.
Subject to applicable data protection law and our legal retention obligations, you have the following rights in relation to the personal data we hold about you:
Request a copy of the personal data we hold about you, including the categories of data processed and the purposes for which it is used.
Request correction of inaccurate or incomplete personal data. You may update some account information directly in your account settings.
Request deletion of your personal data where it is no longer necessary for the original purpose, subject to our legal retention obligations under applicable AML and regulatory requirements.
Request that we restrict processing of your data in certain circumstances, such as while the accuracy of the data is being contested.
Request a copy of data you have provided to us in a structured, machine-readable format, where technically feasible and where the processing is based on consent or contract.
Object to processing carried out on the basis of legitimate interests, including processing for direct marketing purposes. Withdrawal of marketing consent takes effect immediately.
To exercise any of these rights, please submit a request to our support team using the contact details in Clause 15. We will respond within 30 days of receiving a valid, verifiable request. We may require identity verification before processing a data subject request.
Note on Pakistani law: Pakistan does not currently have a comprehensive general data protection statute equivalent to the GDPR. However, luck65 is committed to applying internationally recognised data-handling standards regardless of the applicable regulatory framework. The rights described above reflect our voluntary commitment to data subject rights.
The luck65 Platform is strictly intended for adults aged 18 or older, or the higher minimum age required by the operator's licence jurisdiction. The Platform does not knowingly collect personal data from individuals below the applicable minimum age.
Age verification is conducted as part of the KYC process. Where we discover, following registration, that an account has been created by or for a person below the applicable minimum age, the account will be suspended immediately, all balances will be returned after verification (unless prohibited by applicable law) and all personal data associated with that account will be deleted or anonymised at the earliest practical opportunity, subject to any legal retention obligations.
If you believe a minor has accessed or registered on the Platform, please contact our support team immediately using the contact details in Clause 15.
luck65 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Users via the email address associated with their account and/or via a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will reflect the most recent revision.
Your continued use of the Platform following notification of an amendment to this Policy constitutes acceptance of the revised terms. If you do not accept the changes, you must cease using the Platform and may request account closure in accordance with the provisions of our Terms & Conditions.
We encourage you to review this Policy periodically to remain informed of how luck65 handles your personal data.
For any questions, concerns or requests relating to this Privacy Policy, your personal data or your data rights, please contact the luck65 support team. Email addresses below are displayed as plain text and are not clickable links.
When submitting a data subject request, please include your registered email address, a description of the right you wish to exercise, and any relevant context to help us locate your records efficiently. We may request proof of identity before processing your request.
Now that you understand how luck65 handles your personal data, explore everything the Platform has to offer — sports betting, live casino and more, all in English for Pakistani players.
18+ only. Local laws may restrict gambling. Please understand applicable law before participating.